When we set out to create VIP Gamestore Bill and Reed pulled from their 10+ combined years of experience in selling video games in three different stores. In every place they worked there were things they liked and things they didn’t like. Some store policies they felt really benefited the customer, and as a result, the store. Other policies really kept those stores from being able to serve the customer the way Bill and Reed felt they deserved.

So when the opportunity came along to start up VIP Gamestore, we were all excited about the possibility of what it could become. For once we could pull together all the different aspects of other stores that really work well for the customer. We could offer them an experience they just won’t find anywhere else.

Don’t get us wrong, we’re still in the business to make money. We’re not going to give the store away! But everything we can reasonably do to make the customer happy, we’re going to do. We own the store. To quote Darth Vader, “There’ll be no one to stop us this time!”

We think you’re going to like how you’ll be treated at VIP Gamestore. You’ll going to find that our slogan, “It’s all about you” is more than just a slogan. It’s the foundation for everything we do.

Tags: customer service, policies, video games, VIP Gamestore